Privacy Policy

Jay's Auto Service

Effective date: November 5, 2026

Jay's Auto Service ("we," "us," "our") is a family-owned auto repair shop at 5304 Dogwood Road, Woodlawn, MD 21207. We respect your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

When you visit our shop, book online, call, text, or message us, we may collect:

• Your name, phone number, email address, and mailing address

• Vehicle information, such as year, make, model, VIN, license plate, and mileage

• Service history, including inspections, estimates, repairs, and notes about your vehicle

• Messages you send us by phone, text, email, Google, or our website

• Basic website usage information, such as pages visited and browser type, which our website platform collects automatically through cookies

Payment information

We do not store credit or debit card numbers. Card payments are processed at the time of payment by our payment processor, and your full card details are not kept in our records.

How we use your information

We use your information to:

• Schedule appointments and contact you about your vehicle

• Prepare estimates, perform repairs and inspections, and keep a record of work done

• Send reminders and follow-ups about your appointment or service

• Answer your questions and provide customer support

• Process warranty claims you ask us to handle

• Meet legal requirements, such as reporting Maryland State Inspection results

How we store your information

Customer, vehicle, and service records are stored in our secure shop management software. Only our staff can access them, and only for running the shop and taking care of your vehicle.

When we share information

We do not sell or rent your personal information. We only share it when needed to serve you or when required by law, for example:

• With the Maryland Motor Vehicle Administration (MVA) when we perform a Maryland State Inspection

• With a warranty company or extended service plan provider when you ask us to submit a claim

• With service providers that help us run our business, such as our website, online booking, and payment processing providers

• When required by law, court order, or to protect our rights or safety

Text messages and online messaging

If you text or message us, including through Google, we use your number and messages only to communicate with you about your request or vehicle. Standard message and data rates may apply. You can ask us to stop texting you at any time by replying STOP or telling us.

Cookies

Our website may use cookies to work properly and to understand how visitors use it. You can turn off cookies in your browser settings, but some parts of the site, like online booking, may not work correctly.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their information.

Your choices

You can contact us at any time to:

• Ask what information we have about you

• Correct or update your information

• Ask us to stop sending you reminders or messages

Some records, such as repair and inspection history, may need to be kept for legal or business reasons.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with its effective date.

Contact us

Jay's Auto Service

5304 Dogwood Road, Woodlawn, MD 21207

Phone: (410) 747-0044

Email: jaysautosvc@gmail.com